You have the right to cancel your order within 14 days of receiving the goods without giving any reason.

Simply send an email with your cancellation notice to:
📩 dielara.boutique@gmail.com
Please provide your order number, your name and the items you wish to return.
You can also use our sample cancellation form – but this is voluntary.

Please send your return to:
Dilara Commelin
Bebelstrasse 11
58135 Hagen

⚠️ This is only a return address , not a physical store.

You, as the buyer, are responsible for the return shipping costs .
We do not provide a return label.

After receipt and inspection of the return, the refund will be processed within 3-5 working days .
The refund will be issued via the same payment method you used for the purchase.

The original shipping costs (shipping to you) will not be refunded . You will receive the value of the returned items .

If an item shows signs of use or damage , compensation may be due or a refund may be excluded .

You can conveniently order via our online shop.
Place the desired items in your shopping cart and complete your order via the secure checkout process.

We currently accept all common payment methods displayed at checkout (e.g. PayPal, credit card, Klarna).

We ship exclusively with Hermes .
After dispatch, you will receive a shipping confirmation with a tracking number so that you can track your package online.

Deliveries are possible within Germany and to other EU countries .

Germany: approx. 2–4 working days after receipt of payment
EU: approx. 5–10 working days after receipt of payment

For pre-orders, the delivery time may be longer – this will be indicated in the respective product description.

Yes. After shipment, you will automatically receive an email with the tracking number .

📩 Email: dielara.boutique@gmail.com We strive to answer all inquiries within 24 hours .